Keep customers
before they leave.

retentix is a customer retention tool for SaaS businesses. It replaces your cancel button with a cancel flow: a short page that asks the customer why they are leaving, then offers a discount, a pause or a downgrade based on that answer — before the subscription ends.

Not by default — you do. retentix emails you the exact change to make and records the save in your dashboard, and applying it in your billing system is your step. On any paid plan you can hand that step over: connect a restricted Stripe key in your settings and retentix applies the accepted offer for you, for subscribers whose identity your own system has signed. Both of those have to be in place, so connecting the key is a condition rather than a finish line. Card data is never part of any of it — the key is restricted and no card number reaches us.

Only where you control the cancel link. retentix works by standing in front of the link your customer follows to cancel: you point it at your flow page instead of your billing portal. So the question to ask about any subscription, including one bought in the App Store or Google Play, is whether you can change where your own cancel button leads — where you cannot, there is no link to repoint and retentix has nothing to sit in front of. Where you can, retentix works, whatever you bill with.

You replace one link: your “Cancel subscription” button points to your retentix flow URL instead of your billing portal. No SDK, no code changes beyond that line.

You get an email with the offer they accepted, and the save lands in your dashboard as saved MRR. Applying the discount, pause or downgrade is your step by default — or retentix can do it for you in Stripe, on any paid plan, once you connect a restricted key and your own system signs who is cancelling.

Each product gets its own cancel flow and its own data. Pick your plan by product count — Starter covers 1, Pro covers 5, Agency covers 15.

Every row is one cancel flow: date, product, customer reference, the reason given, the offer shown and the MRR saved. On Agency you get one file per product, each with a summary header. CSV export ships with Pro and Agency.

Because a cancellation is the moment you can save revenue — we won't put a meter on it. Every plan runs unlimited cancel flows, with no credit packs and no surprise bills. Plans differ by product count, not by how often you're allowed to keep a customer.

Yours. The flow page carries your logo, your colors and your product name. A small “Powered by retentix” badge is on by default — on Pro and Agency you can switch it off from your branding settings, and on Starter it stays on.

Flow responses and account records sit in our primary database in Frankfurt, Germany, inside the EEA. Not everything stays there: Cloudflare serves the site from a global edge network, and Paddle, which bills your subscription, operates from the UK and the US. Data in transit is encrypted. We do not sell personal data and we do not share it for cross-context behavioural advertising — the Privacy Policy names every provider we use.